Customer Success Manager - EMEA

At Algolia, we are passionate about our customers so we’re looking for an all star Customer Success Manager who is ready to join our growing team. We need a dedicated advocate who possesses impeccable relationship management skills, can take the lead on solving issues, drive maximum value/ success to existing customers, inspire and sell the future of Algolia, encourage adoption and expansion, all while building delightful and long-lasting relationships.

You will work closely with our Account Executives and Solutions Engineers to ensure customers achieve their business objectives, advise them on best practices and act as the voice of the customers internally.

As a Customer Success Manager, you will integrate our EMEA Customer Success team to deliver and improve our “one-to-many” program, aimed at effectively on-boarding and nurturing customers with a scaled approach. You will work closely with our Education team to deliver best-in-class e-learnings and guide, helping customers implement Algolia successfully. You will help your customers improve their implementation through tailored guidance, and you will engage resources from our Technical teams to address specific customer challenges. Your day-to-day interactions with customers will guide you to improve our scalable approach in order to set customers for success from the get-go.

We're looking for resilient problem solvers who aren’t afraid to think outside the box and get their hands dirty. We expect you to take ownership and be able to execute without defined processes and implicit direction. We're looking for candidates who raise the level of our teams.

You should value and practice transparency, have the humility to accept your weaknesses and continuously strive to improve both personally and professionally. Are you ready for the challenge?