Walgreens improved the digital customer journey through better search
+
Introduction
The Challenge/Solution
The Journey to Success
About Paul&Shark
Next Step
Challenges
Why Walgreens chose Algolia
Intuitive dashboard for business users with strong analytics
AI-powered and personalized search for better results and time savings through automation
Quick to implement and update for fast ROI
Schedule a Demo
A search experience upgrade for a retail giant of 120 years
Founded in 1901 by Charles R. Walgreen with a single Chicago store, Walgreens has grown to become one of the largest and popular pharmacy chains in the United States. With headquarters in Deerfield and Chicago, Illinois, and boasting more than 9,000 stores, the company is dedicated to the health and wellness of the communities it serves.
To serve customers better, Walgreens carries out continuous data analysis to draw insights and drive business decisions based on partner and customer feedback. Through that process, Walgreens learned how much its customers relied on search. The company saw an opportunity to best its competition with a stronger search experience. To achieve it, Walgreens needed a more robust and feature-rich search platform that was easier to use and supported evolving retail needs.
Ready to achieve similar results with your online business?
Get a personalized demo
Instant Search
AI Reranking
Personalization
Walgreens’ favorite Algolia features
+150%
Sales from Search
At a Glance
Walgreens’ fastest implementation, with ROI in just 16 weeks
+210%
Search Activity
+37%
Conversions
-88%
Bounce rate
+314% on mobile
+62% on mobile
Check out our Privacy Policy
More stories like this
– Shelby Sharp, Director of Digital Experience, Walgreens
Julien Nouet
“Our prior search provider didn’t give us many levers to pull when we needed to take action or react.”
– Shelby Sharp, Director of Digital Experience, Walgreens
Julien Nouet
“Our partnership with Algolia allows us to provide real-time transparency to our shoppers for in-stock items available locally – and that will help drive digitally-initiated retail searches into local purchases.”
Results
Fastest
Improved customer experience and engagement
Increased conversions and revenue from search
Support for “Buy Online, Pickup In Store” with localized search
Search that supports retail innovations
Walgreens customers increasingly wanted to search online and find products on store shelves when they visited in person. To support this Buy Online, Pickup In Store (BOPIS) retail trend, Walgreens needed its search and discovery platform to update in real-time to match fluctuating stock availabilities. Thanks to accurate and customized results by Algolia, Walgreens was able to provide a better online and in-store experience and generated more conversions as a result.
Algolia’s dashboard helped Walgreens team members leverage customer data to drive success metrics even further. Team members used Algolia’s full suite of features – custom rules, AI Reranking and Personalization – to automatically connect consumers with specific products and services that met their needs, both on Walgreens’ website and on its mobile app.
Giving customers a more joyful and seamless pharmacy experience
Walgreens has seen significant improvements in several key performance indicators, including increases in search conversion, revenue from search, and click-through rate. The retail pharmacy has also seen a decrease in click position, indicating that customers are finding what they are looking for in fewer steps.
The collaboration between Walgreens and Algolia continues to grow steadily, as do the performance improvements. The Walgreens digital experience team meets with its Algolia customer success team weekly to refine and improve the solution.
Walgreens improved the digital customer journey through better search
Why Walgreens chose Algolia
Results
Walgreens’ fastest implementation, with ROI in just 16 weeks
Giving customers a more joyful and seamless pharmacy experience
Intuitive dashboard for business users with strong analytics
AI-powered and personalized search for better results and time savings through automation
Quick to implement and update for fast ROI
A search experience upgrade for a retail giant of 120 years
Founded in 1901 by Charles R. Walgreen with a single Chicago store, Walgreens has grown to become one of the largest and popular pharmacy chains in the United States. With headquarters in Deerfield and Chicago, Illinois, and boasting more than 9,000 stores, the company is dedicated to the health and wellness of the communities it serves.
To serve customers better, Walgreens carries out continuous data analysis to draw insights and drive business decisions based on partner and customer feedback. Through that process, Walgreens learned how much its customers relied on search. The company saw an opportunity to best its competition with a stronger search experience. To achieve it, Walgreens needed a more robust and feature-rich search platform that was easier to use and supported evolving retail needs.
Walgreens noticed Algolia’s growing presence on the market and was intrigued by its AI-powered features. The company’s digital experience team performed the migration, defined the operational processes, and achieved a highly cross-functional implementation in just a few months. Walgreens had high expectations of an Algolia deployment, and the experience measured up.
In contrast to Walgreens’ previous open source search platform, Algolia supported the company’s data strategy. The intuitive dashboard enabled team members to review real-time data and respond quickly to customer demands. As a result, Walgreens customers found what they needed easier and faster.
Walgreens has seen significant improvements in several key performance indicators, including increases in search conversion, revenue from search, and click-through rate. The retail pharmacy has also seen a decrease in click position, indicating that customers are finding what they are looking for in fewer steps.
The collaboration between Walgreens and Algolia continues to grow steadily, as do the performance improvements. The Walgreens digital experience team meets with its Algolia customer success team weekly to refine and improve the solution.
Walgreens customers increasingly wanted to search online and find products on store shelves when they visited in person. To support this Buy Online, Pickup In Store (BOPIS) retail trend, Walgreens needed its search and discovery platform to update in real-time to match fluctuating stock availabilities. Thanks to accurate and customized results by Algolia, Walgreens was able to provide a better online and in-store experience and generated more conversions as a result.
Algolia’s dashboard helped Walgreens team members leverage customer data to drive success metrics even further. Team members used Algolia’s full suite of features – custom rules, AI Reranking and Personalization – to automatically connect consumers with specific products and services that met their needs, both on Walgreens’ website and on its mobile app.
Ready to achieve similar results with your online business?
Get a personalized demo
More stories like this
Improved customer experience and engagement
Increased conversions and revenue from search
Support for “Buy Online, Pickup In Store” with localized search
Scaling the online shopping experience rapidly and easily
Offering smart recommendations for
out-of-stock products
Powering a hybrid shopping model – for online, delivery and pickup
01
02
03
Challenges
Schedule a Demo
Check out our Privacy Policy
+
“Our prior search provider didn’t give us many levers to pull when we needed to take action or react.”
– Shelby Sharp, Director of Digital Experience, Walgreens
implementation
Eliminating development bottlenecks that stall site improvements
Gaining real-time transparency on in-stock items available locally
Transforming the customer experience both online and in store
01
02
03
Challenges
“Our partnership with Algolia allows us to provide real-time transparency to our shoppers for in-stock items available locally – and that will help drive digitally-initiated retail searches into local purchases.”
– Shelby Sharp, Director of Digital Experience, Walgreens
Transforming the customer experience both online and in store
01
02
03
Gaining real-time transparency on in-stock items available locally
implementation
Data security and privacy compliance
A/B Testing
Visual Editor
Analytics
Walgreens noticed Algolia’s growing presence on the market and was intrigued by its AI-powered features. The company’s digital experience team performed the migration, defined the operational processes, and achieved a highly cross-functional implementation in just a few months. Walgreens had high expectations of an Algolia deployment, and the experience measured up.
In contrast to Walgreens’ previous open source search platform, Algolia supported the company’s data strategy. The intuitive dashboard enabled team members to review real-time data and respond quickly to customer demands. As a result, Walgreens customers found what they needed easier and faster.
Fastest
Data security and privacy compliance
Search that supports retail innovations
Eliminating development bottlenecks that stall site improvements
