> ## Documentation Index
> Fetch the complete documentation index at: https://algolia.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting indexing issues

> The crawler reports indexing issues when it can't send the extracted data to Algolia.

export const Records = () => <Tooltip tip="A record is a searchable object in an Algolia index. Each record consists of named attributes." cta="Algolia records" href="/doc/guides/sending-and-managing-data/prepare-your-data#algolia-records">
    records
  </Tooltip>;

export const Index = () => <Tooltip tip="An Algolia index is a searchable dataset that consists of records and configuration settings. These settings define how the records are searched and ranked.">
    index
  </Tooltip>;

Issues can be indicated by:

* The [crawl status (`Failed`) and category (`Indexing`)](/doc/tools/crawler/troubleshooting/crawl-status)
* An [error message](/doc/tools/crawler/troubleshooting/error-messages)
* Missing <Records /> or attributes

## Records exceed the maximum for your Algolia plan

Your Algolia plan has limits on the number of records and the size of records you can import.
If you exceed these limits, the Crawler generates one or more error messages:

* `Algolia error: Record too big`
* `Algolia's record quota exceeded`
* `Extractors returned too many records`
* `Records extracted are too big`

For more information, see:

* [Algolia plans](https://www.algolia.com/pricing/)
* [Algolia service limits](/doc/guides/scaling/algolia-service-limits)

### Solution

Reduce the number or size of records (with [`helpers.splitContentIntoRecords`](/doc/tools/crawler/apis/configuration/actions#param-helpers-split-content-into-records)) extracted by the crawler or upgrade your Algolia plan.

## Data isn't sent to Algolia

If you notice that some information isn't showing up as it should, first check that your [data extraction](/doc/tools/crawler/extracting-data/finding-and-extracting-data) actions are set up correctly.

## Algolia access issues

Some indexing issues may be due to your Algolia permissions.

#### Solution

* Ensure that the [`appId`](/doc/tools/crawler/apis/configuration/app-id) in the crawler configuration matches the Algolia application ID with the Crawler add on
* Ensure that the [`apiKey`](/doc/tools/crawler/apis/configuration/api-key) in the crawler configuration has the necessary [ACL](/doc/guides/security/api-keys#access-control-list-acl) and no additional <Index /> restrictions that would prevent it from accessing the crawler indices.