1.7+ Trillion
searches every year
99.999%
availability with zero downtime last year
382%
ROI according to Forrester Research
17,000+
customers across 150+ countries
Algolia + Zendesk
Create help center content discovery experience
Delight your customers with the official Zendesk Guide and Zendesk Guide Enterprise search solution
Instant answers with Algolia for Zendesk
Increase ticket deflection and improve customer experience with an advanced search experience for your Zendesk Help Center that instantly connects customers with the content needed to answer their questions.
Features
Federated search
Break down content silos and empower your customers to find answers across all of your content.
Real time search
Direct customers to the right content with results that update with each keystroke, regardless of typos.
Analytics & insights
Understand what drives your customers search requests, and prioritize new Help Center content based on zero result search queries.
Customizable
Our code is open-source. Fork it, make it your own and design the experience that best fits your brand.
They’re using Algolia and Zendesk together
These companies transformed their help centers into instant knowledge bases.
“76% of consumers use self service help center resources to find answers to their questions.”
Read the Forrester report