Instant answers
Increase ticket deflection and improve customer experience with an advanced search experience for your Zendesk Help Center that instantly connects customers with the content needed to answer their questions.
Algolia for Zendesk
Create Help Center content discovery experiences that delight your customers with the official Zendesk Guide and Zendesk Guide Enterprise search solution
“76% of consumers use self service help center resources to find answers to their questions.”
“With Algolia Search for Zendesk Guide, connect your users with the answers they’re looking for before they submit a ticket.”
Features
Federated search
Break down content silos and empower your customers to find answers across all of your content.
Real time search
Direct customers to the right content with results that update with each keystroke, regardless of typos.
Analytics & Insights
Understand what drives your customers search requests, and prioritize new Help Center content based on zero result search queries.
Customizable
Our code is open-source. Fork it, make it your own and design the experience that best fits your brand.
They’re using Algolia and Zendesk together
These companies transformed their help centers into instant knowledge bases.
Go live in 3 steps!
- 1
Click "Get started"
to connect your Zendesk Help Center with your Algolia account.
- 2
Authorize
our application in your Zendesk account, and we’ll start indexing right away!
- 3
Copy and paste our template
into your Help Center pages to enable advanced search for your users.