What happens when you leverage powerful AI search from a Gartner Magic Quadrant leader? You deliver high-touch, omnichannel personalisation for revenue growth — and that’s just the start
John Lewis customers have high expectations for seamless experiences that are a cut above the rest. With 53% of your customers using digital on their shopping journeys, Algolia lets you deliver the same premium service online, in-app and in-store.
Algolia is the only company that uses Al end-to-end natively — from query processing to accessing, retrieval, ranking results and corrections. We access vector search alongside keywords. What does this mean? You can grasp intent for every query — from specific keywords to free-form language, instantly producing the most relevant results for more conversions and more time on site.
Our federated search blends inventory, services and content, letting shoppers easily find all your products, promotions, campaigns and more with a single query. This means a synchronised backend so customers get guided, personalised access to everything you offer.
Nothing builds trust better than real-time catalogue updates across your stores, website and app, allowing customers to order online and visit one of your click-and-collect locations with confidence. Algolia AI Search delivers more than 10,000 indexing operations per second — so you can instantly bury out-of-stock items.
Unsurprisingly, speed affects the purchasing decisions of almost 70% of shoppers — nobody likes lag time. Algolia powers 100K queries per second and 1.7 trillion searches per year globally. The SLA uptime is 99.999%, plus a market-leading response time. With 70+ data centres across 17 regions, each customer’s search will be ultrafast, wherever they are.
It’s no secret that leading retailers drive sales by making the most of customer insights. You can encourage repeat purchases from My John Lewis members or new shoppers by leveraging clicks, search histories, conversions and ratings to create immersive digital experiences. That means each visit is an opportunity to grow a lasting, data-driven relationship.
John Lewis can leverage powerful AI capabilities to optimise transparent results at scale. Algolia delivers reliable, automated optimisation that your merch team can control — there’s no black box here. Keep the focus on strategy, not tedious manual upkeep.
We regularly hear from merchandising teams that our customisable dashboard is easy to use and saves time. For example, if your team wants to apply a one-off change, modify the ranking strategy, test algorithms, sort search results, or turn on dynamic re-ranking, they can easily view and edit to get it done fast.
You’ll quickly find that Algolia AI Search dramatically reduces manual efforts and gives you granular control with customisable, transparent tooling. It does this by automating language rules, synonyms, complex ranking criteria, query categorisation and more.
When you implement our single tool across search and merchandising, you free up time and costs. Algolia integrates easily with multiple data formats, code languages and technologies, and our functionality is quick to learn. Our products are intuitive and will get you up and running quickly for fast ROI.
Algolia powers extensibility and liberates your team from tech that requires significant resources to innovate. We offer complete flexibility with no hosting overheads and support from a network of 250+ engineers driving progress across Search and Discovery. Simply put, we’re the best of buy-and-build.
Because search users convert at a higher rate than non-search users, AI search stimulates performance by lowering shopping cart abandonment and null results. By enhancing site and app experiences in ways that boost sales, you can support new product and promotion strategies, plus other revenue-generating initiatives.
We’ve got a proven track record with top retailers. House of Fraser saw a 65% drop in zero search results and a 17% rise in conversion rates. Dunelm dramatically boosted their search-relevance conversation rate, customer capacity and revenue — doubling online sales. We also fuel some of the world’s largest retailers, like Debenhams, Studio and LVMH.
Want to see for yourself how we perform? Get in touch and we’ll set up a demo. You can also request a unique Algolia temporary script for your site. Let us show you the cost savings you can expect — no commitment.
