Manage the customer journey to get peak returns

A premium experience for customers who expect more

Waitrose shoppers have high expectations for seamless experiences. Crucially, Algolia AI Search identifies their underlying intent and instantly produces the most relevant results – no matter how specific or generic the query. To do this our vector-based solution offers keyword and semantic understanding out of the box.
Profitable shopper relationships

It’s no secret that leading retailers drive sales by making the most of customer insights. That means each visit is an opportunity to grow a data-driven loyalty relationship. You can encourage repeat sales from MyWaitrose members or new shoppers by leveraging clicks, search histories, conversions and ratings to create data-driven, immersive digital experiences.
How Co-op got an incredible 39%+ conversion rate plus a 45%+ increase in adds-to-basket — and more
Make all your products and content searchable

Our federated search blends inventory, services and content, letting shoppers easily access all your channels, products, recipes, videos, promotions and more with a single query. This means a synchronised backend so customers get targeted access to everything you offer.
Real-time product updates at scale

Nothing is better for customer trust than real-time catalogue updates across your stores, websites and mobile app. Algolia AI Search delivers more than 10,000 indexing operations per second — allowing you to instantly bury out-of-stock items so customers can order online and collect with confidence.
How Walgreens guarantees product availability with localised search
Reliability and speed every time

It’s no surprise that speed affects the purchasing decisions of almost 70% of shoppers — nobody likes lag time. Algolia powers 100K queries per second and 1.7 trillion searches per year globally. The SLA uptime is 99.999%, plus a market-leading response time. With 70+ data centres across 17 regions, each customer’s search will be ultrafast, wherever they are.

Blended merchandising with impact

The perfect blend of human and AI merchandising

Waitrose can leverage powerful AI capabilities to optimise transparent results at scale. Algolia delivers reliable, automated optimisation that your merch team can control - there’s no black-box here. Keep the focus on strategy, not tedious manual upkeep.
Our customisable merchandising dashboard is a dream

We regularly hear from merchandising teams that our dashboard is easy to use and saves them time. For example, if your team wants to apply a one-off change, modify the ranking strategy, test algorithms, sort search results, or turn on dynamic re-ranking, they can easily view and edit to get it done fast.
Less manual work, more control

You’ll quickly find that Algolia AI Search dramatically reduces manual efforts and gives you granular control with customisable, transparent tooling. It does this by automating language rules, synonyms, complex ranking criteria, query categorisation and more.

Cost-effective transformation with speed

A flexible API drives profitability

When you implement our single tool across search and merchandising, you free up time and costs. Algolia integrates easily with multiple data formats, code languages and technologies, and our functionality is quick to learn. Our products are intuitive for tech teams, so this simplicity gets you up and running quickly for fast ROI.
Buy-and-build that takes the pressure off

Algolia powers extensibility and liberates your team from tech that requires significant resources to innovate. We offer complete flexibility with no hosting overheads, and support from a network of 250+ engineers driving progress across Search and Discovery. Simply put, we’re the best of buy-and-build.
Better search accelerates internal initiatives

Because search users convert at a higher rate than non-search users, Algolia AI search stimulates performance by lowering shopping-cart abandonment and null results. By enhancing site and app experiences in ways that boost sales, you can support new product and promotion strategies, plus other revenue-generating initiatives.
Check our credentials

We’ve got a proven track record with grocery retailers. We work with Tesco, Asda, Iceland and Co-op. Auto Mercado’s conversions shot up 50% with Algolia; Bringmeister’s exit rate dropped 63%. We also fuel some of the world’s largest retailers, like Frasers Group and LVMH.

Test us yourself

Want to see for yourself how we perform? Get in touch for a no-commitment demo or to request a unique Algolia temporary script for your site. We can generate a search and discovery experience that will show the ROI you can expect.

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