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Algolia Answers for customer support

A new semantic search engine from Algolia that understands the most challenging support requests and helps reduce customer support costs.

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Intelligent answers for customers, without contacting support

Using advanced artificial intelligence, including GPT-3, Algolia Answers understands complex queries, like “how can I reboot my iPhone,” finds the very best answer to the question across your support documents, and then surfaces the answers to the customer from within that document. You’ll reduce customer support costs by ensuring that customers can solve their requests themselves through semantic search.

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Reduce customer care costs, with intelligent self-service

Answers integrates with your help desk to increase the self-serve rate on customer support requests. Let your customers ask their questions in their own words, and still find their answers, anywhere you have content that can help them: knowledge base articles, forums, blogs, and more.

Integrate anywhere

Answers works on help desks, in chat bots, and in contact forms. Reduce support requests by using your customers’ support subject and Answers to match them to the right content to solve their requests on their own.

integrate anywhere
illustration - Improve quality on 90% of queries

Improve quality on 90% of queries

Tests show that Algolia Answers improves the quality of search results on 90% of queries when answering natural language questions.

illustration - How it works

How Algolia Answers AI works

Algolia Answers sits on top of cutting edge AI, and the model has been pre-trained for you, so getting started is easy. All you have to do is enable Algolia Answers with your index and searches, and Algolia does the rest.

Algolia NLU Support FAQs

  • Algolia Answers currently supports English, with more languages to come.

  • We will first be choosing companies who can provide us with ongoing feedback to help us further build Algolia Answers.

  • We are only revealing pricing to our beta customers at the moment. We will communicate more on price as we get closer to a public launch.

  • Yes, Algolia is a hosted search engine, and relies upon hosting your data to provide your searchers with search results fast and accurately. You can learn more about our approaches to security and speed in our documentation.

  • No, not at all. Algolia search offers textual relevance, merchandising, personalization, machine learning optimization and more. Indeed, it also is the basis for Algolia Answers. You can think of Algolia Answers as an add-on that provides better answers to complicated questions.