When the shoppers are entering a customer support related query in the search bar on VaporDNA's website, the relevant information is presented to them in the drop-down menu, eliminating the time and effort required to browse the website in search of customer support help.

When the shopper is entering a customer support related query, such as "shipping" or "refund" in the search bar on VaporDNA's website, the relevant information is presented in a form of a federated search results divided by categories, eliminating the time and effort spent by the shoppers to find relevant information.

When the shoppers are entering a customer support related query in the search bar on VaporDNA's website, the relevant information is presented to them in the drop-down menu, eliminating the time and effort required to browse the website in search of customer support help.