Integrations / Zendesk

After installing Algolia for Zendesk, your public help center articles are synchronized with Algolia. You can also trigger an update manually from your Zendesk dashboard.

Change the update frequency

You can configure the update frequency of the indexing in the Algolia dashboard:

  1. Click Data sources in the left sidebar and select the Zendesk data source.

    The data sources page in the Algolia dashboard includes a new page that lets you configure the Zendesk integration.

  2. Change the Refresh interval option. The default is Every day.

When the indexing is triggered, it doesn’t starts right away but it is added to an indexing queue. Depending on the load of the queue, it might take up to a few hours for your search index to be updated.

Zendesk community forums

The Algolia integration for Zendesk doesn’t index community forums.

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// ...
algoliasearchZendeskHC({
  // ...
  instantsearch: {
    enabled: false,
  },
  // ...
})

Private articles

The Algolia integration indexes public articles. Articles that aren’t visible to everybody and drafts aren’t uploaded to Algolia.

To exclude specific articles from your search, add the algolia-ignore tag to your article in Zendesk.

Exclude parts of an article from the search

To exclude a part of your articles from the search, add special HTML comments before and after the part you want to exclude. For example:

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<!-- algolia-ignore -->
<p>This paragraph won't appear in search results.</p>
<!-- /algolia-ignore -->
<p>This paragraph is included in the search.</p>

Allow Algolia IP addresses

If you restrict access to your help center using Zendesk IP restrictions, you need to allow these Algolia IP addresses:

  • 3.221.200.5
  • 52.204.20.39
  • 52.22.248.248
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