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Bernadette Nixon to offer strategic insights into what it takes to convert discovery into lasting customer loyalty during a keynote panel
SAN FRANCISCO, CA – August 6, 2025 – Algolia, the AI-native search and discovery platform trusted by 18,000 businesses and millions of developers worldwide, today announced that its Chief Executive Officer, Bernadette Nixon, will be speaking at eTail Boston, the East Coast’s flagship event for eCommerce and omnichannel retail executives, taking place August 11-14. Nixon will be joining a panel of executives for the session titled “Keynote Panel: The Customer Odyssey: Navigating The Full Journey from Discovery to Loyalty.” Attendees can attend the session on Tuesday, August 12 at 9:15 AM - 9:45 AM.
The session will explore the complexities of navigating the full customer journey, discussing strategies for optimizing touchpoints, addressing pain points, and fostering loyalty through personalized experiences that resonate with diverse customer needs and expectations. Attendees will gain practical strategies for creating seamless customer experiences. Key takeaways include:
Using data to track customer behavior across channels
Pinpointing the moments that matter most
Creating a feedback loop to drive continuous improvement
Nixon explained: “Events like eTail Boston bring together some of the most innovative minds in commerce. I’m thrilled to engage with fellow leaders to drive conversations around fostering personalized experiences that resonate with customer expectations.”
In the panel, Nixon will be joined by retail leaders from RMS Beauty, Catalyst Brands (the company behind Brooks Brothers and Eddie Bauer), Tailored Brands (the company behind Jos. A. Bank and Men’s Wearhouse), and Currently Wines.
Register to attend eTail Boston here: https://etaileast.wbresearch.com/srspricing
Book a demo at Algolia’s booth #408 here: https://www.algolia.com/events/event-etailboston-2025
About Algolia
Algolia is a leading provider of AI search solutions, serving over 18,000 businesses and 500,000 developers globally. Renowned for its user-friendly API-First platform and the fastest AI search technology, Algolia is the largest hosted search engine, trusted by businesses and developers for 1.75 trillion searches per year. Backed by a decade of innovation, expertise, and growth, Algolia continuously redefines the search landscape with its commitment to user-friendly solutions, significant scalability, and unmatched speed. Learn more: www.algolia.com.