“Algolia was very professional from the start. We had a great Customer Success Manager and team that provided a lot of help and was a great partner. When I compare it to other companies where they ‘sell you on getting a CSM and team working with you’, but then they pass you off to ‘look at the documentation,’ I am left asking, ‘what’s the meaning of the team if I have to look for everything myself?’ This did not happen with Algolia.”
“Because we’re highly customized, we use Algolia like a SaaS (software as a service) that we build on, but with that said Algolia is so important to our tech stack and our performance metrics. We’ve seen conversion lift from Personalization and Search and Recommend, as well as reduced bounce rates from Recommend.”