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Customer Support Update, November 2021

At Algolia, we are always looking to provide our customers with the best experiences and support from our team. That is why we have been hard at work giving our ticketing system an upgrade that improves your experience and gets you the help you need more quickly.

We’re excited to announce that we’re rolling out some improvements to our Support services.  

Keep reading to learn more about our most recent updates.

1.  Federated Search

Our brand new Support center lets you search through Help Center articles, documentation, Community posts, and Academy content all in one place. The search also highlights the “best answer” from a semantic search standpoint.

Bonus: The Help Center features new FAQ articles. We’ll keep growing it based on your support requests!

2.  Viewing current and past requests

The Help Center also has a place for you to view your past support tickets and submit new ones. Submitting tickets through the Help Center is the best way to make sure you’ve provided all the necessary information for us to respond to your request as quickly as possible.

Algolia Customer Support - option to submit a ticket and view ticket history

Please note that you need to be signed in to your Algolia account to view your ticket history and submit new tickets. You can sign in from the top right of the Support Center.

Algolia Customer Support - Sign in button

Locked out of your account and need to file a request to get back in? Use this Account Access form.

3. Updated forms and policies

Speaking of making requests, we’ve updated our ticket request form to make sure we gather as much relevant information as possible on the first go.

submit a ticket in Algolia Customer Support

Finally, we’ve updated our Support policies to make them clearer and more easily compare offerings.

About the author
Maria Schreiber

Solutions Engineer, New York


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