Feature Spotlight: Query Rules
You’re running an ecommerce site for an electronics retailer, and you’re seeing in your analytics that users keep ...
Technical Writer
You’re running an ecommerce site for an electronics retailer, and you’re seeing in your analytics that users keep ...
Technical Writer
What do OpenAI and DeepMind have in common? Give up? These innovative organizations both utilize technology known as transformer models ...
Sr. SEO Web Digital Marketing Manager
As a successful in-store boutique manager in 1994, you might have had your merchandisers adorn your street-facing storefront ...
Search and Discovery writer
At Algolia, our business is more than search and discovery, it’s the continuous improvement of site search. If you ...
JavaScript Library Developer
Analytics brings math and data into the otherwise very subjective world of ecommerce. It helps companies quantify how well their ...
Technical Writer
Amid all the momentous developments in the generative AI data space, are you a data scientist struggling to make sense ...
Sr. SEO Web Digital Marketing Manager
Fashion ideas for guest aunt informal summer wedding Funny movie to get my bored high-schoolers off their addictive gaming ...
Sr. SEO Web Digital Marketing Manager
Imagine you're visiting an online art gallery and a specific painting catches your eye. You'd like to find ...
Senior Software Engineer
At Algolia, our commitment to making a positive impact extends far beyond the digital landscape. We believe in the power ...
Senior Manager, People Success
In today’s post-pandemic-yet-still-super-competitive retail landscape, gaining, keeping, and converting ecommerce customers is no easy ...
Sr. SEO Web Digital Marketing Manager
There are few atmospheres as unique as that of a conference exhibit hall: the air always filled with an indescribable ...
Marketing Content Manager
To consider the question of what vectors are, it helps to be a mathematician, or at least someone who’s ...
Search and Discovery writer
My first foray into programming was writing Python on a Raspberry Pi to flicker some LED lights — it wasn’t ...
Technical Writer
How well do you know the world of modern ecommerce? With retail ecommerce sales having exceeded $5.7 trillion worldwide ...
Sr. SEO Web Digital Marketing Manager
In a world of artificial intelligence (AI), data serves as the foundation for machine learning (ML) models to identify trends ...
Director of AI Engineering
Imagine you’re a leading healthcare provider that performs extensive data collection as part of your patient management. You’re ...
Search and Discovery writer
In an era where customer experience reigns supreme, achieving digital excellence is a worthy goal for retail leaders. But what ...
Marketing Content Manager
Just a few years ago it would have required considerable resources to build a new AI service from scratch. Of ...
VP, Engineering
At Algolia, we are always looking to provide our customers with the best experiences and support from our team. That is why we have been hard at work giving our ticketing system an upgrade that improves your experience and gets you the help you need more quickly.
We’re excited to announce that we’re rolling out some improvements to our Support services.
Keep reading to learn more about our most recent updates.
Our brand new Support center lets you search through Help Center articles, documentation, Community posts, and Academy content all in one place. The search also highlights the “best answer” from a semantic search standpoint.
Bonus: The Help Center features new FAQ articles. We’ll keep growing it based on your support requests!
The Help Center also has a place for you to view your past support tickets and submit new ones. Submitting tickets through the Help Center is the best way to make sure you’ve provided all the necessary information for us to respond to your request as quickly as possible.
Please note that you need to be signed in to your Algolia account to view your ticket history and submit new tickets. You can sign in from the top right of the Support Center.
Locked out of your account and need to file a request to get back in? Use this Account Access form.
Speaking of making requests, we’ve updated our ticket request form to make sure we gather as much relevant information as possible on the first go.
Finally, we’ve updated our Support policies to make them clearer and more easily compare offerings.
Powered by Algolia Recommend