5 considerations for Black Friday 2023 readiness
It’s hard to imagine having to think about Black Friday less than 4 months out from the previous one ...
Chief Strategic Business Development Officer
It’s hard to imagine having to think about Black Friday less than 4 months out from the previous one ...
Chief Strategic Business Development Officer
What happens if an online shopper arrives on your ecommerce site and: Your navigation provides no obvious or helpful direction ...
Search and Discovery writer
In part 1 of this blog-post series, we looked at app interface design obstacles in the mobile search experience ...
Sr. SEO Web Digital Marketing Manager
In part 1 of this series on mobile UX design, we talked about how designing a successful search user experience ...
Sr. SEO Web Digital Marketing Manager
Welcome to our three-part series on creating winning search UX design for your mobile app! This post identifies developer ...
Sr. SEO Web Digital Marketing Manager
National No Code Day falls on March 11th in the United States to encourage more people to build things online ...
Consulting powerhouse McKinsey is bullish on AI. Their forecasting estimates that AI could add around 16 percent to global GDP ...
Chief Revenue Officer at Algolia
How do you sell a product when your customers can’t assess it in person: pick it up, feel what ...
Search and Discovery writer
It is clear that for online businesses and especially for Marketplaces, content discovery can be especially challenging due to the ...
Chief Product Officer
This 2-part feature dives into the transformational journey made by digital merchandising to drive positive ecommerce experiences. Part 1 ...
Director of Product Marketing, Ecommerce
A social media user is shown snapshots of people he may know based on face-recognition technology and asked if ...
Search and Discovery writer
How’s your company’s organizational knowledge holding up? In other words, if an employee were to leave, would they ...
Search and Discovery writer
Recommendations can make or break an online shopping experience. In a world full of endless choices and infinite scrolling, recommendations ...
Algolia sponsored the 2023 Ecommerce Site Search Trends report which was produced and written by Coleman Parkes Research. The report ...
Chief Strategic Business Development Officer
You think your search engine really is powered by AI? Well maybe it is… or maybe not. Here’s a ...
Chief Revenue Officer at Algolia
You looked at this scarf twice; need matching mittens? How about an expensive down vest? You watched this goofy flick ...
Sr. SEO Web Digital Marketing Manager
“I can’t find it.” Sadly, this conclusion is often still part of the modern enterprise search experience. But ...
Sr. SEO Web Digital Marketing Manager
Search can feel both simple and complicated at the same time. Searching on Google is simple, and the results are ...
Chief Product Officer
Nov 19th 2021 product
At Algolia, we are always looking to provide our customers with the best experiences and support from our team. That is why we have been hard at work giving our ticketing system an upgrade that improves your experience and gets you the help you need more quickly.
We’re excited to announce that we’re rolling out some improvements to our Support services.
Keep reading to learn more about our most recent updates.
Our brand new Support center lets you search through Help Center articles, documentation, Community posts, and Academy content all in one place. The search also highlights the “best answer” from a semantic search standpoint.
Bonus: The Help Center features new FAQ articles. We’ll keep growing it based on your support requests!
The Help Center also has a place for you to view your past support tickets and submit new ones. Submitting tickets through the Help Center is the best way to make sure you’ve provided all the necessary information for us to respond to your request as quickly as possible.
Please note that you need to be signed in to your Algolia account to view your ticket history and submit new tickets. You can sign in from the top right of the Support Center.
Locked out of your account and need to file a request to get back in? Use this Account Access form.
Speaking of making requests, we’ve updated our ticket request form to make sure we gather as much relevant information as possible on the first go.
Finally, we’ve updated our Support policies to make them clearer and more easily compare offerings.
Powered by Algolia Recommend