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Feature Spotlight: Query Rules
product

Feature Spotlight: Query Rules

You’re running an ecommerce site for an electronics retailer, and you’re seeing in your analytics that users keep ...

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An introduction to transformer models in neural networks and machine learning
ai

An introduction to transformer models in neural networks and machine learning

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What’s the secret of online merchandise management? Giving store merchandisers the right tools
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New features and capabilities in Algolia InstantSearch
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New features and capabilities in Algolia InstantSearch

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Feature Spotlight: Analytics
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What is clustering?
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What is clustering?

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What is a vector database?
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What is a vector database?

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Unlock the power of image-based recommendation with Algolia’s LookingSimilar
engineering

Unlock the power of image-based recommendation with Algolia’s LookingSimilar

Imagine you're visiting an online art gallery and a specific painting catches your eye. You'd like to find ...

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Empowering Change: Algolia's Global Giving Days Impact Report
algolia

Empowering Change: Algolia's Global Giving Days Impact Report

At Algolia, our commitment to making a positive impact extends far beyond the digital landscape. We believe in the power ...

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Retail personalization: Give your ecommerce customers the tailored shopping experiences they expect and deserve
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Retail personalization: Give your ecommerce customers the tailored shopping experiences they expect and deserve

In today’s post-pandemic-yet-still-super-competitive retail landscape, gaining, keeping, and converting ecommerce customers is no easy ...

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Sr. SEO Web Digital Marketing Manager

Algolia x eTail | A busy few days in Boston
algolia

Algolia x eTail | A busy few days in Boston

There are few atmospheres as unique as that of a conference exhibit hall: the air always filled with an indescribable ...

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What are vectors and how do they apply to machine learning?
ai

What are vectors and how do they apply to machine learning?

To consider the question of what vectors are, it helps to be a mathematician, or at least someone who’s ...

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Why imports are important in JS
engineering

Why imports are important in JS

My first foray into programming was writing Python on a Raspberry Pi to flicker some LED lights — it wasn’t ...

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What is ecommerce? The complete guide
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What is ecommerce? The complete guide

How well do you know the world of modern ecommerce?  With retail ecommerce sales having exceeded $5.7 trillion worldwide ...

Vincent Caruana

Sr. SEO Web Digital Marketing Manager

Data is king: The role of data capture and integrity in embracing AI
ai

Data is king: The role of data capture and integrity in embracing AI

In a world of artificial intelligence (AI), data serves as the foundation for machine learning (ML) models to identify trends ...

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What are data privacy and data security? Why are they  critical for an organization?
product

What are data privacy and data security? Why are they critical for an organization?

Imagine you’re a leading healthcare provider that performs extensive data collection as part of your patient management. You’re ...

Catherine Dee

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Achieving digital excellence: Algolia's insights from the GDS Retail Digital Summit
e-commerce

Achieving digital excellence: Algolia's insights from the GDS Retail Digital Summit

In an era where customer experience reigns supreme, achieving digital excellence is a worthy goal for retail leaders. But what ...

Marissa Wharton

Marketing Content Manager

AI at scale: Managing ML models over time & across use cases
ai

AI at scale: Managing ML models over time & across use cases

Just a few years ago it would have required considerable resources to build a new AI service from scratch. Of ...

Benoit Perrot

VP, Engineering

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At Algolia, we are always looking to provide our customers with the best experiences and support from our team. That is why we have been hard at work giving our ticketing system an upgrade that improves your experience and gets you the help you need more quickly.

We’re excited to announce that we’re rolling out some improvements to our Support services.  

Keep reading to learn more about our most recent updates.

1.  Federated Search

Our brand new Support center lets you search through Help Center articles, documentation, Community posts, and Academy content all in one place. The search also highlights the “best answer” from a semantic search standpoint.

Bonus: The Help Center features new FAQ articles. We’ll keep growing it based on your support requests!


2.  Viewing current and past requests

The Help Center also has a place for you to view your past support tickets and submit new ones. Submitting tickets through the Help Center is the best way to make sure you’ve provided all the necessary information for us to respond to your request as quickly as possible.

Algolia Customer Support - option to submit a ticket and view ticket history

Please note that you need to be signed in to your Algolia account to view your ticket history and submit new tickets. You can sign in from the top right of the Support Center.

Algolia Customer Support - Sign in button

Locked out of your account and need to file a request to get back in? Use this Account Access form.

3. Updated forms and policies

Speaking of making requests, we’ve updated our ticket request form to make sure we gather as much relevant information as possible on the first go.

submit a ticket in Algolia Customer Support

Finally, we’ve updated our Support policies to make them clearer and more easily compare offerings.

About the author
Maria Schreiber

Solutions Engineer, New York

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