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Description of Algolia Essential Support offerings

Last Updated: July 1st, 2020

Essential support Free Standard Premium
Documentation Yes Yes Yes
Community Forum Yes Yes Yes
API Status Updates Yes Yes Yes
Email and Web Support No Yes Yes
Account and Billing Inquiries Yes Yes Yes

Algolia Support is available Monday - Friday during standard business hours (9:00 AM - 5:00 PM local time), excluding local holidays.

This description of Algolia's support services applies to customers who subscribe to the listed plans on or after the date of last update. The changes are not retroactive. If you are an existing customer as of that date, a description of your support service may be found below.

Expert Services Available (Contact Sales)

Additional Services Available (Contact Sales)

  • Implementation services including design, code development or reviews, and deployment support.
  • Development of new code, or maintenance of existing code.

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