1. Load the dashboard section “Analytics”
2. Select the correct index
3. Click on "New Query Suggestions Index" in the top right

    

   
4. Select the source index that will be used for generating Query Suggestions.
   • The source index is the index that contains your search results.

1. Load the dashboard section “Analytics”
2. Select the correct index
3. In the top navigation menu select “Searches” tab
4. This tab shows:

Query - the most popular query terms

Count - the number of times they’ve been searched for

CTR - click-through rate

CVR - conversion rate

Click Pos. - the average click position

Total Searches - the percentage of all searches made up by this query term

1. In the “Query” column, click on a search term to see:

    

   
   • Average click position and a click position histogram, in addition to the previously listed metrics from step 4.
   • Rules, if any were applied
   • Filters, if any were used
   • The results displayed for the search term

1. Load the dashboard section “Analytics”
2. Select the correct index
3. In the top navigation menu select “Searches without Results” tab

    

   
4. You can view all the searches your customers made on the website that returned no results. This information can be used to identify synonyms that you may need to configure in order to improve search relevance. Additionally, these queries can serve as an indicator of a trend or customer demand for products or services not currently featured in your online catalog, but might be worse considering to be added to it.

1. Load the dashboard section “Analytics”
2. Select the correct index
3. In the top navigation menu select “Searches without Results” tab
4. In the "Query" column, click on the search term to see
   • Popular results for this search
   • Popular filters for this search
   

Q: What is “empty search”? 

A: Search performed without text input:

• Search-as-you-type experiences trigger a search request even before users start typing to instantly show results.
• Users browsing the website without typing search queries in the search bar

Q: What is the analytical value of the “empty search” metric?

A: Analyse the relevance of your index, including the ways users interact with an empty search. For example, are products that show up first in the empty search popular or not?

Q: When to exclude the “empty search” metric from the analysis?

A: When an “empty search” lacks analytical value or skews the data. For example, most blogs sort articles by publication date, so empty search metrics give little insight into relevance.

Q: How to exclude the “empty search” metric from the analysis?

A: Refer to the How to Remove the Empty Search from Analytics guide. 

Note: you might need to be assisted by the engineering team to perform this task.

Q: How to prevent sending empty queries all together?

A: You can ​​ turn off search on empty queries. 

Note: you might need to be assisted by the development team to perform this task.