Version 1 (Before January 15, 2019)

SUPPORT OFFERING	COMMUNITY	ESSENTIAL	BUSINESS	ENTERPRISE
Community & Forum support	Unlimited access (discourse.algolia.com)	Unlimited access (discourse.algolia.com)	Unlimited access (discourse.algolia.com)	Unlimited access (discourse.algolia.com)
Email support	Not available	5 days a week 7 hours a day (UTC)	5 days a week 7 hours a day (UTC)	5 days a week 7 hours a day (UTC)
Integration support	Not available	Available as an add-on	5 days a week 7 hours a day (UTC)	5 days a week 7 hours a day (UTC)
Premium support	Not available	Not available	Available as an add-on	Available as an add-on
Dedicated Solutions Engineer & CSM	Not available	Not available	Launch Guidance & Technical Onboarding	Dedicated Engineering & Success Team
Detailed email post-mortem following outage	Available on request	Available on request	Available on request	Available on request
Billing issues	Not applicable	5 days a week 7 hours a day (UTC)	5 days a week 7 hours a day (UTC)	5 days a week 7 hours a day (UTC)

SUPPORT OFFERING

COMMUNITY

ESSENTIAL

BUSINESS

ENTERPRISE

Community & Forum support

Unlimited access (discourse.algolia.com)

Email support

Not available

5 days a week 7 hours a day (UTC)

Integration support

Not available

Available as an add-on

5 days a week 7 hours a day (UTC)

Premium support

Not available

Available as an add-on

Dedicated Solutions Engineer & CSM

Not available

Launch Guidance & Technical Onboarding

Dedicated Engineering & Success Team

Detailed email post-mortem following outage

Available on request

Billing issues

Not applicable

5 days a week 7 hours a day (UTC)

Analyst recognition

Agentic intelligence layer powering commerce discovery

Recognized by IDC, Gartner, Forrester, and Paradigm B2B, Algolia helps enterprises turn search into a growth engine for AI-native experiences.

Gartner 2026 Magic Quadrant for Search and Product Discovery

A leader for the third consecutive year

Algolia is recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Search and Product Discovery as the market shifts toward AI-powered, agentic discovery.

Forrester Total Economic Impact™

Increased Operating Profit and Improved Efficiency

A Forrester Consulting study found Algolia delivered $3.1M NPV over three years, helping commerce teams improve relevance, automate merchandising, and grow revenue

IDC MarketScape

Named a leader in knowledge discovery

IDC recognized Algolia as a leader in general-purpose knowledge discovery software, citing the growing role of search in AI-powered workflows and enterprise knowledge experiences

PARADIGM B2B COMBINE

Top scores across every B2B category

Algolia earned 12 medals across 12 categories in Paradigm B2B’s 2025 Enterprise Combine for Search and Discovery, with customers praising speed, transparency, analytics, and ease of use

Support Policy

Agentic intelligence layer powering commerce discovery

A leader for the third consecutive year

Increased Operating Profit and Improved Efficiency

Named a leader in knowledge discovery

Top scores across every B2B category