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| SUPPORT OFFERING | COMMUNITY | ESSENTIAL | BUSINESS | ENTERPRISE |
|---|---|---|---|---|
| Community & Forum support | Unlimited access (discourse.algolia.com) | Unlimited access (discourse.algolia.com) | Unlimited access (discourse.algolia.com) | Unlimited access (discourse.algolia.com) |
| Email support | Not available | 5 days a week 7 hours a day (UTC) | 5 days a week 7 hours a day (UTC) | 5 days a week 7 hours a day (UTC) |
| Integration support | Not available | Available as an add-on | 5 days a week 7 hours a day (UTC) | 5 days a week 7 hours a day (UTC) |
| Premium support | Not available | Not available | Available as an add-on | Available as an add-on |
| Dedicated Solutions Engineer & CSM | Not available | Not available | Launch Guidance & Technical Onboarding | Dedicated Engineering & Success Team |
| Detailed email post-mortem following outage | Available on request | Available on request | Available on request | Available on request |
| Billing issues | Not applicable | 5 days a week 7 hours a day (UTC) | 5 days a week 7 hours a day (UTC) | 5 days a week 7 hours a day (UTC) |
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