Service Level Agreement of Algolia's Services
"Acceleration Ratio" means the acceleration multiplier Algolia offers for each Algolia Plan covered by this SLA.
"Algolia Plan" means each Algolia Services subscription plan (e.g., Essential Plan, Business Plan or Enterprise Plan).
"Customer" means the person (a natural person or entity) that has subscribed to the Algolia Services through one of his/her/its authorized representatives.
"Outage" means the search function of the Algolia Services is unavailable.
"Outage Period Minutes" means the actual number of minutes during a service month that the search function of the Algolia Services is unavailable.
"Plan Price" means the monthly subscription fee for the applicable Algolia Plan.
"SLA" means this Service Availability Service Level Agreement.
Customers who subscribe to Algolia Plans covered by this SLA (set forth below) will be entitled to invoice credits for any Outage that fails to meet the monthly guaranteed uptime. Invoice credits will be calculated as follows:Credit = Plan Price (prorated for impacted cluster(s) for Enterprise plans) * (Outage Period Minutes * Acceleration Ratio) ÷ Minutes in the applicable service month
The guaranteed uptime, the Acceleration Ratio and maximum invoice credit available for each covered Algolia Plan is as follows:
Additional conditions apply as defined in the General Terms and Conditions of Use of Algolia’s Services located at www.algolia.com/policies/terms or the applicable Customer’s subscription agreement.
Figures below demonstrate percentage of monthly subscription fees that may be credited to a covered Algolia Plan Customer based on specified levels of Outage:
|Outage||Essential||Business||Enterprise||PREMIUM SLA option|
Algolia may revise this SLA upon thirty (30) days’ notice by posting notice on the Algolia website and Customer may terminate its subscription agreement with Algolia without penalty upon notice to Algolia within ten (10) days of the amendment.
To find the version of our SLA in effect prior to 12:00 A.M. UTC on 08/16/2017 click here