Support

Description of Algolia Support offerings

Support Offering Community Essential Business Enterprise
Community & Forum support Unlimited access
(discourse.algolia.com)
Unlimited access
(discourse.algolia.com)
Unlimited access
(discourse.algolia.com)
Unlimited access
(discourse.algolia.com)
Email support Not available 5 days a week
7 hours a day (UTC)
5 days a week
7 hours a day (UTC)
5 days a week
7 hours a day (UTC)
Integration support Not available Available as an add-on 5 days a week
7 hours a day (UTC)
5 days a week
7 hours a day (UTC)
Premium support Not available Not available Available as an add-on Available as an add-on
Dedicated Solutions
Engineer & CSM
Not available Not available Launch Guidance &
Technical Onboarding
Dedicated Engineering &
Success team
Detailed email post-mortem following outage Available on request Available on request Available on request Available on request
Billing issues Not applicable 5 days a week
7 hours a day (UTC)
5 days a week
7 hours a day (UTC)
5 days a week
7 hours a day (UTC)