Last Updated: January 15, 2019
| SUPPORT OFFERING |
STARTER |
PRO |
ENTERPRISE* |
| Documentation |
Yes |
Yes |
Yes |
Yes |
| Status page |
Yes |
Yes |
Yes |
Yes |
| Community Forum |
Yes |
Yes |
Yes |
Yes |
| Email and website support |
Yes |
Yes |
Yes |
Yes |
| Account access and billing questions |
Yes |
Yes |
Yes |
Yes |
| Extension support |
No |
No |
Yes |
Yes |
| Technical questions |
No |
No |
Yes |
Yes |
| Coding guidance questions |
No |
No |
No |
Yes |
| Dedicated point of contact |
No |
No |
No |
Yes |
| Live chat for implementation support |
No |
No |
No |
Yes |
| Dedicated implementation engineer |
No |
No |
No |
Yes |
| Support hours |
08:00 am to 01:00 am UTC 5 days a week |
08:00 am to 01:00 am UTC 5 days a week |
08:00 am to 01:00 am UTC 5 days a week |
08:00 am to 01:00 am UTC 5 days a week |
*can include up to this level, depending on exact plan
This description of Algolia's support services applies to customers who subscribe to the listed plans on or after the date of last update. The changes are not retroactive. If you are an existing customer as of that date, a description of your support service may be found below.
