Enterprise Foundation includes:
- Additional security features, including advanced access and administration management with unlimited multi-user team access, SSO/SAML, encryption in transit, team permissions, and ACL (granular permissions) as described at https://www.algolia.com/security.
- Access to Analytics and Monitoring advanced APIs
- Extended Retention Analytics as described at https://www.algolia.com/policies/extended-retention-analytics/
- Sandbox with infrastructure located in the United States or Europe available for Subscriber’s use for up to 5,000 Search Units per month (not included in SLA and not for production use)
- Enterprise Foundation SLA as described at https://www.algolia.com/policies/sla
- Enterprise Level Support and Success:
- Access to Customer Solutions services :
A member of the Customer Solutions Team will be made available to provide the services described below for the subscription term of the applicable services.
A team member will:
- Serve as a primary technical point of contact (initial requests to be sent via email).
- Consult on known issues and changes that may affect operation and availability of the services.
- Provide technical consultancy in the form of:
- Technical meetings every two weeks to discuss Subscriber’s implementation.
- Be available to perform a review of Subscriber’s specific search implementation on a periodic basis and provide recommendations on implementation-health related to data, UI/UX, relevancy, people and processes, as applicable.
Availability:
- The Customer Solutions Services Team is available Monday through Friday from 8:00 AM - 4:00 PM PT for North American Subscribers and 8:00 AM - 4:00 PM GMT for European Subscribers.
Customer Solutions Services Do Not Include services which are generally provided as Professional Services, including but not limited to, implementation, code development or configuration of Algolia services.
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